In the end, all the Arab states dug their heels in and demanded refugee repatriation as an essential element to peace, thereby joining Israel in linking the refugee issue to an overall peace.
But despite the biggest backbench revolt that this Parliament has seen, the Government has dug its heels in a refuses to acknowledge the public call for action.
For a salesperson to disregard the emotional aspects of dealing with objections is to court disaster. The situation to be avoided is where the buyer digs his heels in on principle, because of the attitude of the salesperson.